About me
Norge Cruz Marín
Linux & Windows Technical Support Engineer
Junior Frontend Developer
Computer Engineer
Linux & Windows Technical Support Engineer with more than 10 years of experience in system administration, IT support, troubleshooting, and infrastructure management in Linux and Windows environments. Strong background in log analysis, service configuration, automation through Bash scripting, and customer-oriented technical assistance. Skilled in diagnostics, incident resolution, remote support, and system performance optimization. B2-level English proficiency and strong adaptability to new technologies and distributed work environments. Experienced in frontend development, with skills in HTML, CSS, JavaScript, and modern UI practices, enabling effective collaboration with development teams and contributing to web interface improvements. Additionally, certified in Advanced Excel, with extensive experience in data analysis and data management. Proficient in advanced formulas, PivotTables, custom charts, and data visualization, contributing to more efficient reporting workflows and data-driven decision-making.
Soft Skills
Proactive, dynamic approach
Strong interpersonal communication
Problem solving
Empathy
Responsibility & professional ethics
Strong teamwork skills
Customer service commitment
Continuous learning mindset